Client Experience Manager

Company: VirtualVocations
Location: Long Beach
Posted on: November 19, 2024

Job Description:

A company is looking for a Client Experience Manager (B2B SaaS).

Key Responsibilities:

Assist clients via chat/email support and provide ongoing solutions
Develop and maintain knowledge base to enhance support efficiency
Identify opportunities to improve customer experience and advocate for product enhancements

Required Qualifications:

Experience as a Rehab Clinician (SLP, OT, PT, COTA, or PTA)
Highly analytical mindset with troubleshooting experience in software
Proactive and self-motivated with the ability to learn quickly
Bachelor's degree with strong academic performance
Highly proficient in MS Excel

Keywords: VirtualVocations, Garden Grove , Client Experience Manager, Executive , Long Beach, California

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