Information Technology Manager

Company: Apartment Association of Orange County
Location: Newport Beach
Posted on: November 11, 2024

Job Description:

Mark IV Capital is a privately held, growth-oriented real estate development and investment company headquartered in Newport Beach, CA, focused on acquiring, developing, owning, and operating commercial real estate investments. The firm is seeking a Manager, Information Technology to join its team.The Manager, Information Technology will serve as the primary liaison between our employees, the Tech Committee, and our outsourced IT managed service provider ("MSP"). This role requires a hands-on approach to support our team's technological needs while ensuring seamless communication and coordination internally and with external IT resources. Additionally, the Manager, Information Technology will be a strategic leader, overseeing the company's digital strategy and cybersecurity initiatives, and acting as a resource to shareholders. This position reports to the leader of our Tech Committee.Mark IV Capital values creativity and innovation and encourages its employees to develop solutions to the unique and varying challenges we face. We respect and capitalize on our diverse attributes and abilities to maximize the effectiveness of the team. We support open communication and an informal, yet professional, work environment.We offer competitive compensation, benefits, and opportunities for professional growth and development within a supportive and inclusive work environment.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Provide hands-on technical support and a high level of customer service to employees, troubleshooting hardware and software issues, and ensuring efficient use of technology across the organization.
• Act as the primary point of contact between the firm, the Tech Committee, and our MSP, facilitating communication, coordinating services, and managing project timelines.
• Serve as a member of the Tech Committee, contributing to discussions and decisions related to technology strategy, project prioritization, and resource allocation.
• Oversee the company's digital strategy, ensuring alignment with business goals and objectives.
• Act as systems engineer, providing technical expertise and guidance on complex IT issues.
• Oversee the implementation, maintenance, and optimization of IT systems, including networks, servers, and software applications to ensure high availability and performance.
• Conduct training sessions and develop user guides to enhance employees' understanding and use of technology tools and systems.
• Manage IT-related projects, including system upgrades, software implementations, and technology integrations, ensuring projects are delivered on time and within budget.
• Assist in evaluating and selecting IT vendors, AV vendors, managing contracts, and ensuring service level agreements are met.
• In liaison with the Tech Committee and MSP, ensure the security and integrity of company data and systems, implementing best practices for cybersecurity and data protection.
• Provide support to all regional offices and manage functionality and equipment consistent with our corporate standards.
• Serve as a resource to Shareholders, providing insights and guidance on IT-related needs.
• Develop and manage IT budget, tracking expenses, and identifying cost-saving opportunities.
• Create and enforce IT policies and procedures to ensure compliance with industry standards and regulatory requirements.
• Manage audio visual efforts across all offices and serve as the main point of contact with our AV vendor. Ensure our brand of functionality and equipment is consistently maintained.
• Work collaboratively with our property management team to effectively manage our building automation systems and functionality.
• Other duties, as assigned.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Education / Experience
• Bachelor's degree
• 5+ years of experience in IT management or support, preferably within commercial real estate or related industry.
• Strong knowledge of IT systems, networks, and security protocols.
• Proven experience in vendor management and working with MSPs.Certificates, Licenses, Registrations
• Microsoft certifications preferred, but not required.
• Certified Information Systems Security Professional (CISSP) preferred, but not required.Other Skills and Abilities
• Excellent problem-solving skills and ability to work under pressure.
• Strong interpersonal and communication skills, with a focus on providing exceptional user support.
• Ability to manage multiple projects and priorities effectively.
• Familiarity with project management methodologies a plus.
• Willingness to travel to regional offices, as needed.
• Excellent written and verbal communication skills.
• Must be a self-starter and a go-getter.
• Must be able to work both independently and in a team.
• Keen attention to detail and ability to manage deadlines.
• Self-motivated with a natural curiosity to dig for facts as issues/concerns arise.
• Ability to follow directions from a supervisor.
• Ability to accept constructive criticism.
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Keywords: Apartment Association of Orange County, Garden Grove , Information Technology Manager, IT / Software / Systems , Newport Beach, California