CUSTOMER SERVICE REPRESENTATIVE
Company: Bikram Yoga Rancho Cucamonga
Location: Rancho Cucamonga
Posted on: October 3, 2024
Job Description:
Job Title: Remote Customer Service Representative for Amplified
Digital AgencyLocation: RemotePay: $35 per hourSchedule:
FlexibleTraining: Paid training providedEquipment: Necessary
equipment providedAbout Us:Amplified Digital Agency is a dynamic
full-service digital marketing agency dedicated to helping
businesses expand their online presence. We provide custom digital
solutions for a wide range of industries. We are seeking a Remote
Customer Service Representative to provide exceptional support to
our clients, helping them navigate our services and resolve any
issues they may encounter.Key Responsibilities:
- Client Support: Respond to customer inquiries via phone, email,
and chat regarding services, project statuses, billing, and
technical issues.
- Problem Solving: Troubleshoot customer concerns and escalate
more complex issues to the appropriate internal teams for
resolution.
- Customer Onboarding: Assist new clients in understanding our
digital marketing services, processes, and tools, ensuring they are
well-supported from the start.
- Maintain Customer Records: Accurately document customer
interactions, inquiries, and resolutions in the CRM system,
ensuring up-to-date client information.
- Feedback Collection: Gather and report client feedback, working
closely with internal teams to continuously improve service
offerings and customer satisfaction.
- Upselling & Cross-Selling: Identify opportunities to inform
clients of additional services or upgrades that would benefit their
business goals.
- Follow-Up: Ensure timely follow-up on client issues or requests
to maintain high levels of client satisfaction.
- Collaboration: Work with the sales, marketing, and technical
teams to ensure clients are receiving comprehensive support and
solutions.Requirements:
- Strong communication skills (written and verbal) with a
professional and friendly demeanor
- Previous experience in customer service, client support, or a
related role
- Proficient in using CRM software and customer support
tools
- Strong organizational skills with attention to detail
- Ability to handle multiple tasks and prioritize
effectively
- Self-motivated and able to work independently in a remote
setting
- Knowledge of digital marketing services (SEO, PPC, social
media, etc.) is a plus but not requiredPerks:
- Flexible work schedule to suit your lifestyle
- Paid training to ensure you are well-prepared for the role
- All necessary equipment (laptop, headset, etc.) will be
provided
- Opportunity to grow with a forward-thinking, innovative digital
agencyIf you are passionate about delivering top-notch customer
service and enjoy helping clients succeed, we would love to hear
from you!
Job Title: Remote Customer Service Representative for Amplified
Digital AgencyLocation: RemotePay: $35 per hourSchedule:
FlexibleTraining: Paid training providedEquipment: Necessary
equipment providedAbout Us:Amplified Digital Agency is a dynamic
full-service digital marketing agency dedicated to helping
businesses expand their online presence. We provide custom digital
solutions for a wide range of industries. We are seeking a Remote
Customer Service Representative to provide exceptional support to
our clients, helping them navigate our services and resolve any
issues they may encounter.Key Responsibilities:
- Client Support: Respond to customer inquiries via phone, email,
and chat regarding services, project statuses, billing, and
technical issues.
- Problem Solving: Troubleshoot customer concerns and escalate
more complex issues to the appropriate internal teams for
resolution.
- Customer Onboarding: Assist new clients in understanding our
digital marketing services, processes, and tools, ensuring they are
well-supported from the start.
- Maintain Customer Records: Accurately document customer
interactions, inquiries, and resolutions in the CRM system,
ensuring up-to-date client information.
- Feedback Collection: Gather and report client feedback, working
closely with internal teams to continuously improve service
offerings and customer satisfaction.
- Upselling & Cross-Selling: Identify opportunities to inform
clients of additional services or upgrades that would benefit their
business goals.
- Follow-Up: Ensure timely follow-up on client issues or requests
to maintain high levels of client satisfaction.
- Collaboration: Work with the sales, marketing, and technical
teams to ensure clients are receiving comprehensive support and
solutions.Requirements:
- Strong communication skills (written and verbal) with a
professional and friendly demeanor
- Previous experience in customer service, client support, or a
related role
- Proficient in using CRM software and customer support
tools
- Strong organizational skills with attention to detail
- Ability to handle multiple tasks and prioritize
effectively
- Self-motivated and able to work independently in a remote
setting
- Knowledge of digital marketing services (SEO, PPC, social
media, etc.) is a plus but not requiredPerks:
- Flexible work schedule to suit your lifestyle
- Paid training to ensure you are well-prepared for the role
- All necessary equipment (laptop, headset, etc.) will be
provided
- Opportunity to grow with a forward-thinking, innovative digital
agencyIf you are passionate about delivering top-notch customer
service and enjoy helping clients succeed, we would love to hear
from you!
Compensation details: 25-35 Hourly Wage
PI3508619a69bd-37248-35694473
Keywords: Bikram Yoga Rancho Cucamonga, Garden Grove , CUSTOMER SERVICE REPRESENTATIVE, Sales , Rancho Cucamonga, California
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